Return For A Refund
Must be postmarked within 30 days of the original order date.
Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund ($6.95).
Refunds are refunded back to the original form of payment. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first.
Return For Store Credit
Must be postmarked within 60 days of the original order date.
If using a label provided through our return portal, shipping is free (U.S. customers only). Otherwise shipping costs are the customer’s responsibility.
We make all of our products with you in mind. We stand behind our products 100% and we want you to have nothing but the best experience with Stryx. If you are unhappy with your order for any reason, do not hesitate to reach out to us at support@stryx.com and let us know how we can make it right.
Please note that Stryx reserves the right to charge a restocking fee on orders over $150 if we feel you might be abusing the return policy.
Damaged Products
Sometimes products can be damaged during the shipping process. We do as much as we can to secure our products in protective packaging. We cannot control what happens to your package once it leaves our facilities. If your order arrives damaged, please contact us at support@stryx.com and include a photo of the damages items. We will file a claim with the carrier and resend your items!