SELECT SHADE

Great question! Our YouTube Channel is full of great video tutorials and has all your questions answered. Our TikTok page has tons of content around men's grooming, skincare and more as well.

Yes! We’ve created these products with every skin type — and skin color — in mind. The formulations are specially crafted for men's skin which is oilier, rougher, and thicker than most women's skin but women can use Stryx products too! Our shades are also almost magically adaptable and by using just a bit more, or a bit less, can be made to look a bit darker or lighter depending on what you need. 

We worked with industry leading cosmetic chemists and artists to help us craft a unique, 100% cruelty-free formula for all Stryx products. 

You can see a full list of ingredients in all our formulations here. 

Absolutely! We have female customers that use and love the ​products too. While our packaging and formulation is designed with men's lifestyles and skin in mind, many women find the products super simple to use and prefer the ​lighter formulation designed to resist sweating and oily skin.

No! Our formulations were designed to be super subtle and imperceptible on the face. They'll hide what you need to hide without being obvious that you're actually hiding anything at all. That being said, how much product you use comes down to personal preference, and there is no right or wrong. So if you'd like to use a bit more and go for a more "obvious" look, go for it!

We are 100% cruelty free. There is no animal testing whatsoever in the development of our products.

Start with a small amount! Use a whole lot less than you think you need, a little goes a long way with our products. Our formulations were designed to be dynamic and you can adjust by simply adding more [or using less].

No! We specifically formulated these products to be super easy to apply. Just dab a bit over the problem area, and tap or rub in with your fingers.

Our products are formulated to not clog pores. The Tinted Moisturizer even has a small amount of salicylic acid which is helpful in treating acne. *Disclaimer - products have not been clinically tested. Every person’s skin reacts differently as some have more sensitive skin than others.

The Concealer Tool and Tinted Moisturizer are especially formulated to stay on even through sweat and a bit of water (for instance, you might note that they take a bit of effort to wash off your hands!), as well as the natural oils that a face produces. The Pimple Patches are water-proof (and sleep-proof) so you can shower in them!

Our shades were all designed and formulated to blend into the skin even if they are a tiny bit too light or a tiny bit too dark. They're almost magically adaptable! If you click the color selector on the Concealer Tool page, you will see examples to match the best shade. You can also check out this YouTube video. If you're still unsure, don't hesitate to shoot us an email at support@stryx.com with an unfiltered selfie in natural lighting so our support team can color match you!

We would absolutely love to hear from you! Please get in touch by emailing support@stryx.com

Once an order is placed it cannot be changed or canceled. We try to move as quickly as possible and start processing orders immediately. Once your order reaches our warehouse, our employees work hard to get your order out to you as soon as possible.

If you would like a refund, please see our returns policy below.

You'll receive an email with all tracking details once your order has been placed, and then again when it is shipped.  Once it is shipped, please allow 24 - 48 hours for the tracking to show any movement. Orders will ship out in 1 -2 business days.  If you don’t receive a confirmation email after you place your order then don’t hesitate to reach out to us with questions!

We accept all major credit cards, as well as Apple Pay, PayPal, and AfterPay.

You can email us at support@stryx.com and we’ll try our best to get back to you within 24 - 48 hours, Monday through Friday (during business hours)!   Please allow extra time if you contact us on a weekend or holiday.  Our business hours are Monday—Friday, 9AM - 5PM EST.

Return For A Refund

We happily accept returns for a refund if they are postmarked within 30 days of the original order date.  Please visit our Returns Portal at: https://stryx.loopreturns.com. 

Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.

Refunds are refunded back to the original form of payment. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first.

Return For Store Credit

We happily accept returns for store credit if they are postmarked within 60 days of the original order date.

If using a label provided through our return portal, shipping is free (U.S. customers only). Otherwise shipping costs are the customer’s responsibility.

Please note that Stryx reserves the right to charge a restocking fee on orders over $150 if we feel you might be abusing the return policy.

Damaged Products

Sometimes products can be damaged during the shipping process. We do as much as we can to secure our products in protective packaging. We cannot control what happens to your package once it leaves our facilities. If your order arrives damaged, please file a claim at https://app.monkprotect.com/login/ and provide images along with your order number.

Please click here and enter the same email address you placed your original order with. A code will be emailed to you which will give you access to your profile. There you can modify your subscription to your liking! You can add or remove products, modify your shipping address, change the date of your next shipment, cancel your subscription(s), or adjust the frequency.

We're here to help, too! You can email us at any time at support@stryx.com

We are available at select retail locations! Check out our store locator page here to find the nearest location to you.

MonkProtect lets customers guarantee the safe delivery of their online orders. Should your order become lost, damaged, or stolen, MonkProtect’s Automated Claims Portal allows you to quickly and easily resolve any issues.

What does MonkProtect cover?

• Stolen 
• Missing/Wrong items 
• Damaged Upon Arrival
• Shipping delays 
• Lost in transit 
• Missing first carrier scan 

Simply go to https://app.monkprotect.com/login/and begin the Claim Process by giving your email address and order number. From there, your claim will be reviewed and promptly actioned.

How long does a MonkProtect Claim take to process?

Claims will take between 3-5 business days to be reviewed and processed.

What happens if my Claim is approved?

Once approved, your order will be reshipped straight from our warehouse sent directly to your most recent Shipping Address. Please give between 2-3 business days for the replacement order to process through and be sent out, from there you will receive tracking information via email. Please keep up to date with any local courier issues, as this may impact shipping times. In certain circumstances, a full refund may be given upon request.

Standard shipping is free on all orders over $35 within the contiguous United States.

Please be patient with us! Our warehouse is trying the best they can to get your order out as quickly and as safely as possible. Weekends and holidays are not business days and are therefore excluded from processing and shipping times, so please account for this when selecting your shipping method.  Orders will be processed in 1 - 2 business days. Processing time does not count as shipping time.   Please note if your order is placed after 2pm EST, it will not processed until at least the next business day so please account for this when selecting your shipping method. (For example: If you place your order on Monday after 2pm, then 1 business day would be Wednesday for processing)

You will receive an email confirmation once your order has shipped with tracking information.  

Shipment Delays

Shipping delays or issues are extremely frustrating but are completely out of our control once the order leaves the warehouse Stryx is not responsible for these delays or issues.  We work hard to stick to the shipping timeframes, but in the event of weather, carrier, or customs delays, or warehouse staffing shortages, your delivery may take longer. Please contact the shipping carrier directly for specific questions or concerns (the final mile is USPS if standard shipping within the US).

Stolen Items

Unfortunately, we cannot be responsible for stolen items.  

If your item has been stolen, please file a claim at: https://app.monkprotect.com/login/

Incorrect Address Given At Checkout

Sadly, if an incorrect/incomplete address is provided at checkout, we cannot take responsibility for the shipping costs. Please try contacting USPS or the shipping carrier directly to attempt to update your correct shipping address. If the order is returned to us, we can reship out your order for $6.95.

Order Not Delivered

Carriers will sometimes mark a package as delivered when it is still in transit. Please give them a little time. If you do not receive your package within a couple days, please contact the carrier directly with your tracking information. 

If the carrier scans and confirms delivery of your package to your address, we cannot issue a refund for a missing package.  To file a claim, please visit: https://app.monkprotect.com/login/

Yes, we ship to both the UK & EU. To get your order to you in the EU, we've partnered with Passport Shipping and they will be the Seller for all orders to the EU for orders €150 and Under.

In addition to the United States, we ship to the following countries: 

Āland Islands, Albania, Andorra, Argentina, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hong Kong SAR, Hungary, Iceland, India, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Ukraine

In case the country you’re hoping to send to isn’t on this list, please contact support@stryx.com and let us know so we can try to add it!

Awesome! Thanks for thinking of us. Shoot us an email to ambassadors@stryx.com and we can get you more information and set up with a partnership if it's a good fit!

For all press inquiries, please contact press@stryx.com